TERMS & CONDITIONS
We accept all major credit cards as well as PayPal.
Shipping and Fees
All Domestic orders are shipped using USPS Priority Mail. Viv & Evie, LLC cannot be held responsible for delays due to weather or USPS. Also, Viv & Evie, LLC cannot be liable for delivery errors via carrier, lost, stolen, damaged packages or incorrect shipping information. If the package is delivered damaged, please take a photograph and contact us immediately at firstname.lastname@example.org. Retain all package materials.
All International orders are shipped using USPS First Class International Mail. International delivery times may vary and could possibly take up to 4 weeks. We are not responsible for packages held at Customs. International Customers are responsible for any import tax, customs fees, duties or VAT incurred as they are not included in the shipping fee. Refusal to pay import tax, customs fees, duties or VAT is not considered a return and will not be accepted.
International orders are considered Final Sales and are not eligible for refund or exchange.
We want you to be completely satisfied with V&E experience! Due to the nature of handmade items, Viv and Evie, LLC does not process refunds or exchanges. However, a return for store credit will be considered on a case by case basis. Email email@example.com within 2 business days of receiving the item with details regarding the return request. Items must be returned unworn, unwashed, and in unused condition with the original tags attached with the original packaging within 14 days of the original purchase date. Original shipping fees are non-refundable. Return shipping fees are the responsibility of the Buyer.
Great care is taken when packing items for shipment and rarely are items damaged in transit. We are not responsible for damage due to USPS handling. If your item does arrive damaged, email us immediately at firstname.lastname@example.org and retain all packing materials so we can resolve this as soon as possible.
International orders are considered final and are not eligible for refund or return for store credit.
Packages that are refused delivery are not considered a return.
Order Changes and Cancellations
Made to Order items cannot be altered or cancelled.
Ready to Ship items are processed 24-48 business hours after receiving. Ready to Ship orders may be adjusted before a shipping confirmation has been sent. Once a shipping confirmation has been sent, Ready to Ship items qualify for return for store credit only.
If you have any questions regarding an existing order, please contact us.
Gift Cards and Gift Wrap
V&E items are already carefully and nicely presented as a gift for others or as a purchase for yourself. At the time of checkout, you can indicated if your purchase is a gift and include a personalized message.
Our Gift Cards range from $50 to $300 and are delivered by email. They are redeemed at face value of the amount purchased. They do not expire.
Each listing will have a fit description. If your child is in-between sizes, it is recommended that you choose a size up. Made to order items cannot be returned due to sizing issues.
If you need assistance determining what size to order, send us a message at email@example.com.
We are here to help! If you need assistance choosing collection pieces, have styling or sizing questions, or want to share your V&E experience, send us a message! Your feedback is always welcome. We love to see your V&E in action, so please send us pictures, tag us on IG and tell us on FB!
Send us your questions or comments at firstname.lastname@example.org or use the Contact page. We will respond as soon as possible.
Business Hours are Monday – Friday, 9 AM – 5 PM EST.
We recommend machine washing all garments in cold water with like colors and line drying. A cool iron can be used on cotton items if needed.
Linen items can be tumble dried on low, if preferred, as linen will soften with each wash and dry cycle. Ironing on the appropriate setting will refresh linen items as well.
Do not use bleach on any items.
All fabrics are pre-washed and pre-shrunk.
Join the V&E Family! Be in the know about up and coming releases, sales and special promotions by joining our mailing list. If you have placed an order with us, you will automatically be signed up to receive our newsletter, but you may unsubscribe at any time.